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19 January 2008
Seminar-Workshop: Trends and Practices in Customer Service in Libraries and Information Centers
Category: Job Openings
What: Seminar-Workshop on Trends and Practices in Customer Service in Libraries and Information Centers
Where: Cagayan de Oro City, Misamis Oriental
When: 20-22 February 2008
How much: P7,000 (live-in); P5,000 (live-out)
Speakers: Corazon Nera, Jocelyn Ladlad, and others
Sponsor: Quezon City Librarians Association
QUEZON CITY LIBRARIANS ASSOCIATION INC. (QCLAI)
City Hall Complex, Diliman, Quezon City
Dear Colleague:
The Quezon City Librarians Association, Inc. (QCLAI) is pleased to invite you to its first seminar-workshop for the year 2008-2009 entitled “Seminar-Workshop on Trends and Practices in Customer Service in Libraries and Information Centers” on February 20-22, 2008 at the Pryce Plaza Hotel, Carmen Hill, Cagayan de Oro City, Misamis Oriental.
The three-day seminar-workshop aims to enhance and develop good customer service skills among the participants through current trends and practices in libraries and information centers. Further, the principles and practical application of these skills are designed to guide them in the delivery of quality service, thereby ensuring customer satisfaction and building long-term relationships between libraries and their clients.
Attached are the program of activities, registration form and seminar details for your information and reference.
For inquiries and reservations, please contact the following or any of the officers / directors of the Association:
RORY VELOSO – 9362551 loc. 325
MAY BERNAL / MARIZA CHICO – 9279834
EDNA MAPA – 9317882
CORA CRUZ – 9217316 loc. 230
LOIDA CRUZ – 9311092
GODIE RICALDE – 4266001 loc. 4643
We look forward to your participation. Thank you.
Truly yours,
MARY ANN L. BERNAL
Chair, Education Committee
Noted by:
MARIA AURORA C. VELOSO
President



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